“That’s Not My Problem” & Other Customer Service Missteps Should you be having a birthday, and be anywhere in my vicinity, I will happily be in charge of getting you a cake. (I am all about birthday cake. It… Read More
“There are Years that Ask Questions and Years that Answer” We’ve all had years that have asked us questions: we’ve gotten married or divorced, a parent has died, we’ve lost a job, illness has manifested, children have arrived… But I’m… Read More
“Thank You for Correcting Me” As I mentioned a few Wow’s ago, I’m in the midst of an online education course. This morning our teacher corrected a student’s Sanskrit pronunciation and she responded, “Thank you… Read More
Why—and How—to Tell Someone a Secret This past week a client confided to me that he had been keeping a secret from his business partner. (What the secret is is not germane to this conversation.) His… Read More
Hanging Out on the D.L. Was Seductive… (but Maybe It’s Not Anymore) For the last year or so, I have been nursing a knee situation. With this in play, I have not wanted to lower my lotus (pic, top right) down onto… Read More
What Tomatoes Can Teach Us About Trust—and Asking Effective Questions The last few weeks I have been making an enormous amount of tomato sauce and enrolled in an online course with 60 other students. What do these two things have… Read More
It’s Called Fishing, Not Catching These days it can be difficult to cope with the uncertainty, lack of clarity, and sudden changes of information/direction each day brings. It’s easy to feel out of control. In… Read More
Strike While the Iron is Cold: Using Nonviolent Communication to Change Your Life First, let me say that I know “strike while the iron is hot,” is a blacksmithing term, not an ironing term. As I had no blacksmithing equipment in my home,… Read More
Serving Those Who Have Served—and How it Can Serve You Some weeks ago I appeared on a podcast that helps JMO’s (Junior Military Officers) transition from their branch of service to the corporate world. Why was this particularly fun for… Read More
Take Out the Trash – Say Goodbye to Garbage-Speak This past week an intersectionality of coincidences took up my bandwidth, providing me with key learnings… What the cuss does that mean? A friend sent me an article on how… Read More