Anatomy of a Crummy Apology (and How it Could Be Improved) I write a lot about apologizing because I think it is an important, and under-rated skill. Important because—when done well—apologies cause people to forgive: to give as they did before.… Read More
Sometimes Perfection is Messy… Greetings and salutations, it’s wonderful to reconnect in 2021. If you’ve been receiving the Wow for a while you know each year I pick a theme I hope will serve… Read More
What Would Success Look Like? As some of you may remember, in 2019 I spent time training at the Edward Lowe Foundation. Among the many things I learned was the value of asking clarifying questions… Read More
“Not This Story Again…” Have any of you had the experience of hearing a colleague or loved one launch into a story you have heard them tell many, many times? In these moments—if your… Read More
Beware “The Rush to Resolution” (Is there Real—or Desired—Urgency?) As I’m guessing was the case with many of you, I woke up on December 1st with a tiny geyser of hope in my heart, “Hurray! 2020 is almost over!”… Read More
“We Interrupt this Thanksgiving…” Those of you old enough to recall watching television programs in a scheduled way may remember hearing the announcement, “We interrupt our program to bring you this important message…” After… Read More
Catalyze Complaints: Turn Your Complaints (and Others’) into Coping, Calm, or Conquest If your days are anything like mine, it’s possible that you run through a daily internal—or external—litany of complaints… your job is making you nutty, your family is unappreciative, your… Read More
Don’t Disconnect: Do Your Actions Back Up Your Words? Some of you may remember my post from a few weeks ago talking about a client who was anxious to prove to his higher-ups that he was ripe for promotion.… Read More
Control What You Can: Zooming In On Your Next Zoom With the world feeling oh-so-slightly out of control, I thought I would offer a few ways to help you zoom in and control what you can—namely your next Zoom meeting.… Read More
Don’t Let “For Worse” Friends Bring Out Your Worst A few years ago I wrote about “foul weather friends.” You know, the people who show up in your life the day you get laid off, your kid gets suspended,… Read More