When You Go Straight from “Can You Help Me?” to “You’re Dead to Me,” You Miss an Opportunity Over the past month I have had the same experience, in varying iterations, no fewer than 3 times.  Sounded like a topic for a blog post to me. Here’s what’s… Read More
Anybody Home? : The Freedom We Have When We Have Self Respect One of my heroes died last week: Joan Didion. Famous for her screenplays (“Panic in Needle Park” and Barbra Streisand’s, “A Star is Born”) and her novels, the most well… Read More
“Is There Anything Else I Should Be Asking You?” Recently, I was listening to an interview on NPR. At the end of the session the interviewer said, “Is there anything else I should be asking you?” This struck me… Read More
You Can Be Gold to Them Thar People If you were a fan of Bugs Bunny growing up (and, really, who wasn’t?) you might remember Yosemite Sam saying, “There’s gold in them thar hills.” You might also remember… Read More
“You’re Such a Bad Dog…” I imagine some of us have had the experience of having a friend’s dog jump on us while its owner coos, “Oh, you’re such a bad dog… you’re the very… Read More
Cancel with Class Greetings Wow-of-the-Week Family, As some of you know, there are words I find upsetting (e.g. moist, slacks, limo…) Among them is the word “classy”. Today’s headline makes an exception for… Read More
“I’m Not Complaining—I’m Explaining”… Are You Sure? This past week, I was listening in a call between a client and her employee. In response to my client’s question regarding why her employee had—essentially—dropped the ball the employee… Read More
2 People Meet = 6 People Present: What to Do When You’re Perplexed, Agitated, or Aggravated by Those Around You This past week my attention was caught by a quote from psychologist and philosopher, William James: “Whenever two people meet, there are really six people present. There is each man… Read More
Anatomy of a Crummy Apology (and How it Could Be Improved) I write a lot about apologizing because I think it is an important, and under-rated skill. Important because—when done well—apologies cause people to forgive: to give as they did before.… Read More
What Would Success Look Like? As some of you may remember, in 2019 I spent time training at the Edward Lowe Foundation. Among the many things I learned was the value of asking clarifying questions… Read More