Are People in Your Life Keeping Track—or Keeping Score? This past week I was speaking with a client whose team was completing a large project. Things were going OK but, she said, but there was one team member whose… Read More
Are You Handing Out Enough High-Value Treats? The confluence of two things determined the content of this week’s blog post: The Chief People Officer of HubSpot, Katie Burke, posted about phrases we don’t hear enough at work.… Read More
“Because You Said So?” I Don’t Think So A few weeks ago, I wrote about phrases that do not promote harmony.  This past week I attended a meeting where I was reminded of another:  “Because I said so.” … Read More
“A Busy Mind is Not Necessarily an Anxious Mind” Greetings all, The onset of fall has been pulling me in multiple directions.  I’m thinking the same might be true for many of you. And while I would like to… Read More
You May “Know” It—but I Wouldn’t Say It Over the years, I’ve written about words and phrases that do not improve the situation.  (“Calm down” and “I told you so,” are top contenders.) Here’s another: “I know you…”… Read More
Listen for the Hum Underneath the Humdrum… September is here with its seemingly inexhaustible to-do lists.  After the miasma of August it’s easy to feel overwhelmed by the volume of day-to-day tasks. But what if I asked… Read More
What to Say When You Don’t Know What to Say I can’t tell you how much I appreciate the messages I’ve received since I wrote about Tiger’s passing because I know when someone loses someone they love, it can be… Read More
“Once Upon a Time…” Using Storytelling to Make Magic Happen Monday night I had the opportunity to write speeches for an awards show in NYC. As you know if you’ve watched any awards show, there is a tendency for speakers… Read More
What Do You Get When the Body is Broken but the Heart is Whole? This. As some of you know, I had to say goodbye to my big dog last week. It was unexpected and it was heartbreaking. Among the many reasons Tiger held my… Read More
“Thank You for Your Rude Surprise…AKA Your Email” The below quote strikes a chord all the time, but never more than in the summer months… perhaps because it’s hot and sticky?  At any rate, Friedrich Nietzsche wrote, “A… Read More