Renaissance Advice from the Red Carpet (Really)
This past Sunday night, E Entertainment waylaid Angelina Jolie on the red carpet at the SAG Awards to ask the following question: “What advice would you give an aspiring actor?” (If you are riddled with disbelief at this post right now, please bear with me.) To which Jolie responded, (If you are cringing with fear right now, bear with me.)
About Frances Cole Jones
Frances Cole Jones founded Cole Media Management in 1997 to help clients identify and cultivate their inherent strengths and, through these, develop the powerful communication skills that enhance personal and professional performance. Writing The Wow Factor and How to Wow has been her way of reaching a wider audience, “My goal is to have every person who picks these up, put them down feel more confident in their ability to present their best self –in any situation.”
I make no claims to being musical. If anything, my musical appreciation is akin to Rain Man’s: if I like a song, I just play it and play it and play it and….
That said, I do have an enormous appreciation for hard work. Given that, I thought Jennifer Hudson’s hair-on-the-back-of-my-neck-raising performance of Whitney Houston’s “I will always love you” at last night’s Grammy’s deserves a very loud shout out.
Consider, if you will, that Ms. Hudson had less than 24 hours (likely far less by the time the news broke, the producers finished panicking, her agent could be found, and she could agree) to take on – like it or hate it—an iconic song on a worldwide stage.
(Those of you who feel impelled to point out that she didn’t, in fact, sing the whole song, please feel free to vote with your fingers and move along to another page on the www)
Having considered that, consider that Ms. Hudson not only tackled the song with enormous talent, but she didn’t feel impelled to sob, shriek, or carry on. We were not even treated to the sight of a single glistening tear. Instead, she kept the focus where it belonged: on Whitney Houston and her legacy.
On any other night, this would have been extraordinary. On a night dedicated to the appreciation of the overtly preposterous, it was downright astounding.
My takeaway? (Aside from admiring Jennifer Hudson still more than I already did) The next time I think I don’t have enough time to accomplish something in the next 24 hours I will certainly zip my lip and have at it. And, if I’m lucky, I will do it with similar grace.
Though some miscommunications might make for a good knee-slap (nearly every premise of Arrested Development), it’s not so funny in the workplace. There’s a reason why employers tend to sprinkle the phrase “strong communication skills” somewhere in the job requirement — a lack thereof creates a cargo ship full of potential mishaps and burdens.
Who wants to hire that?
Someone who can communicate effectively and — most importantly — actively listen to others is more likely to zap problems in the bloom. But this can especially be a challenge for foreign-born professionals in the U.S. who aren’t used to the same communication etiquette.
Have no fear — some of the best communication experts in the business let us in on the most effective strategies for native and non-native English speakers alike. If you want to become a master communicator, read on.
1. It’s Not All About You
Nearly every communication expert we spoke with couldn’t stress enough how important it is for you to think from the position of your receiver. It sounds a tad counterintuitive — after all, it is your message. But if you focus on listening and framing your question in their interest, your listener will be more responsive.
Denise Altman, certified professional behavior analyst and behavior consultant of the Altman Initiative Group, offers some questions to consider as forethought of successful communication: “How much do they know about the subject matter? What’s their communication style? What else is competing for their attention?”
2. Don’t Be Monotone
One word: boring — at least to Americans.
Lauren Supraner works with foreign-born professionals on their communication skills in the workplace at CAL Learning, making all sorts of interesting cross-cultural observations. She notes that while some cultures consider monotone a sign of maturity, American workplaces value professionals who showcase their interest in the conversation through varied tones.
“It’s important to “use vocal variety to express meaning, intent and emotion,” she says. But let it come naturally to you.
3. Have Assertive Posture
Here’s something that will really grab their attention: “Stand erect, open your chest, lift your chin and square your hips. Take up space,” Supraner says.
4. Learn to Say ‘No’ Directly
In addition to tone, Supraner also notices “many cultures are uncomfortable with saying no directly—but Americans would rather hear no directly than have to guess what ‘maybe’ or ‘perhaps’ really means.”
Karen Friedman, head of Karen Friedman Enterprises, a communication coaching firm, and author of a best-selling book Shut Up and Say Something: Business Communication Strategies to Overcome Challenges and Influence Listeners would support the importance of being direct—even in uncomfortable situations like saying “no.”
Another common example is when you’re too busy to talk: “If you are too busy to talk at the moment, simply tell the person,” she says. “Say, ‘this is not a great time because I have a conference call or meeting in five minutes, but can you stop back [later] or can you email me with your availability tomorrow?’”
5. Be Concise, Even Online
It’s time for some tough love: No one wants to hear your long-winded story. Experts emphasize the importance of concision — aka, Keep it simple!
“In today’s Twitter, time-challenged world, attention spans are shorter than ever,” Friedman says. “So if your email is long, your main point might be buried.”
Instead, make sure the subject line is clear and the top paragraph is direct as well: e.g. “I need this on my desk by 5:00 p.m. today.” Then limit yourself to 2-3 points, if there’s more to discuss then pick up a phone.
6. Your Body Language Counts
If you have a situation or dilemma, get up and find the person in question, says Frances Cole Jones, author of “How to Wow: Proven Strategies for Selling Your (Brilliant) Self in any Situation and President of a communication skills firm Cole Media Management.
She cites a study done at UCLA: “38 percent of your impact comes from your tonal quality and 55 percent from what your body is doing while you’re speaking — so if you’re counting on making your point via email, you have a 7 percent chance of that working out.”
7. Check Yourself
Jim Branden, MBA, PMP with over 35 years of business communication says it’s important to follow-up and consider three litmus tests:
- Did the recipient physically receive the message?
- Did the recipient intellectually understand the message?
- Did the message produce the desired behavior?
If the answer is no to any of the above, take a deep breath and try again.
Looking for a new workplace at which to communicate effectively? CareerBliss has millions of jobs.
I was asked the following 10 questions by Worth Magazine. In addition to the answers included below– an amalgamation of information from a few coaches– I would include the following, most important point:
There is no point in working with someone who leaves you feeling overwhelmed and or/like a failure by creating beautiful sound bites or speeches that you have to strain to remember. A good coach works with you to understand your vocabulary and breathing pattern so the final product sounds like you– you on your best day. Confidence and authenticity are key. A good coach brings out both, leaving your audience charmed and you longing to speak again.”
By Lynsey Santimays
Whether it’s a conference call with reporters, a shareholder meeting or a company-wide address, executives depend on speech to motivate, disseminate and market. Here’s why—and how—you should hire a pro to make sure that what you say (and how you say it) is up to snuff.
1. I don’t have a fear of public speaking, so I don’t need a coach. Right?
Wrong. Confidence alone doesn’t make you a great public speaker, and the consequences of misspeaking can be enormous. “One poor response can do millions of dollars in damage to a company,” says Matt Eventoff, founder of Princeton Public Speaking. Even the best public speakers benefit from help. “The most gifted speakers you can think of work with trainers all the time,” says Frances Cole Jones, founder of Cole Media Management and author of executive self-help book How to Wow.
2. I have a speech scheduled for tomorrow. Can you help me?
Yes and no. “The only thing you can really do the evening before with someone who has had no training is smooth out some minor delivery issues,” says Eventoff. Patricia Fripp, head of business communication firm Fripp & Associates, adds, “I cannot make an inexperienced speaker look like Tony Robbins in two hours.” Plan for several sessions and even a rehearsal in the actual venue.
3. Can we meet in person?
You not only can, you should. Establishing a rapport with your potential coach is critical to the success of your training—and the best way to do so is face-to-face. “It’s not like working with a psychiatrist, but you have to be equally as comfortable,” says Fripp.
4. How much do you cost?
Price depends on factors including the duration, type and level of intensity of the work. But anywhere from $4,000 to $10,000 is standard.
5. Have you coached executives in my industry and at my level?
“You don’t want to waste time educating your coach on what communication looks like in your field,” notes Aileen Pincus, president of media-training firm The Pincus Group.
6. Will you videotape me?
Even if you’re not going on TV, video is a great tool for improving your presentation skills. “Seeing yourself as others see you is enlightening,” says Pincus. Just make sure to get the original videos when you’re done. “You can practice from them or destroy them,” Eventoff says.
7. Will you sign a confidentiality agreement?
You don’t want your image and presentation undermined by embarrassing videos turning up on YouTube. Walk away from a coach who won’t sign a confidentiality agreement.
8. Do you focus on content or delivery?
Most executives believe they only need help with the latter, but any good coach will insist on working on both. A flawed message makes the messenger look bad.
9. What kind of follow up service do you offer?
Don’t stop training once your presentation/speech/appearance is over. “A good trainer will give you drills, tips and tactics to help you improve on your own,” Eventoff says.
10. Are there communication problems that you can’t help me with?
“Many people come to me and ask for help with accent reduction or a lisp,” Pincus says. “These are specialties that might involve a different profession. So it behooves someone to know the difference early on.”
For more information, contact: Matt Eventoff, Princeton Public Speaking,matt@princetonpublicspeaking.com, 609.681.5044, matteventoff.com; Patricia Fripp, Fripp & Associates,pfripp@fripp.com, 415.753.6556, fripp.com; Frances Cole Jones, Cole Media Management,frances@colemediamanagement.com, 212.473.7609, colemediamanagement.com; Aileen Pincus, The Pincus Group, apincus@thepincusgroup.com, 301.938.6990, thepincusgroup.com.
by Ruth Graham
Being invited on a business trip with your boss is a great opportunity: You get one-on-one time with a higher-up, the chance to learn from her, and to prove your mettle on the road. But that road can be full of pot-holes, too. Business travel includes all kinds of etiquette quandaries that never come up in the office. Should you eat every meal with your travel companion? What if she drinks too much? How do you avoid awkwardness if you’re sharing a hotel room? I asked several experts for their input on traveling with your boss.
The most important rule to keep in mind is this: “You are never off duty” says Frances Cole Jones, author of The Wow Factor: 33 Things You Must (and Must Not) Do to Guarantee Your Edge in Today’s Business World. “Just because your boss has loosened his tie or had her third margarita does not mean he or she is your friend.” Repeat this mantra to yourself over the course of the trip.
Should you have every meal together? Let your boss lead the way, but don’t feel obligated to stick to her like glue. Jones says that splitting up for breakfast, at the very least, can give everyone “a chance to collect themselves for the day.” If you want to politely carve out some personal time, you can say that you have to return some calls or write some emails.
When it comes to after-dinner drinks, be cautious. “Maybe one drink, but loose lips sink ships,” Patricia Rossi, a business etiquette expert in Tampa, told me. “In this economy, we’re all trying to hang onto our jobs, so we need to have very ounce of wits about us.” Jones says a drink or two is fine, “but don’t keep up drink for drink, and definitely don’t pull ahead.” And this isn’t the time to indulge your taste for obscure high-maintenance cocktails. (An Algerian Typist, anyone?) “Keep it simple,” Jones says. “Beer, wine, or a blank-and-tonic.”
If your boss overindulges and something embarrassing happens, be discreet. “Don’t speak about what you saw when you get back to the office,” Jones advises.
What if you’re sharing a room with your boss? First of all, I’m sorry. But there are ways to minimize the awkwardness of sharing close quarters with the woman in the corner office. Be tidy, to start with. “You’re already sharing a space, you don’t want to make it look like a tornado hit near your bags,” Diandra Lamas, a 23-year-old who has traveled several times with her boss, tells me. “Don’t take a hot shower for 45 minutes,” Rossi says. “Be respectful and tidy.” And don’t let it all hang out: “Bring a bathrobe in addition to super-chaste pajamas,” Jones says.
You can casually discuss ahead of time if you’re an early riser or a night owl. Either way, frame in a polite way, Rossi says: Say, “I’m a night owl, and I have this little book-light to read with; do you mind?” or “I’ll be getting up early for coffee, can I get you anything?”
As for the one other room-sharing question you know you’re worrying about? “If you have to do something lengthier than number one, try to use the hotel lobby,” Rossi says delicately. “Try not to stink up the joint.”
This past Sunday night, E Entertainment waylaid Angelina Jolie on the red carpet at the SAG Awards to ask the following question:
“What advice would you give an aspiring actor?” (If you are riddled with disbelief at this post right now, please bear with me.)
To which Jolie responded, (If you are cringing with fear right now, bear with me.)
“Live a full life. Have as many experiences as possible. Travel. See the world. This is the only way to bring something uniquely yours to a role.”
Better than you expected, right?
As for me, I liked it because it reflected the same idea proffered in The Wow Factor: that of the importance of being a Renaissance person. Because despite the fact that we’ve all grown up with stories of success that are straight lines – simple, clear narratives from A to B to Success, when you probe a little more deeply into someone’s success, story, you’ll usually find that the straight-line story actually has a lot of angles, and that these multiple interests and angles were, in fact, critical to their success.
“Well, that’s all well and good,” you may be thinking, “But how am I supposed to get started? I’m guessing Ms. Jolie and I have a different budget.”
Yes, well, Ms. Jolie and I do, too. That said, here are three easy, inexpensive ways to get started:
Change your home page. Many of us spend at least five minutes on our home page a day. So if you’ve been thinking you needed more insight into world affairs, you could put up the BBC news home page. If you’ve been wanting to do more reading, but haven’t had the time, consider changing it to the Times Literary Supplement; if you wish you knew more about the world of art, switch to the Metropolitan Museum. Once you’re there, you an also subscribe to receive the “artwork of the day” feed;) for a glimpse of the future, try www.arlingtoninstitute.org; alternatively, www.wfs.org is an excellent way to open your mind to the fact that the world really will be different for you and your business when you wake up tomorrow.
Buy a visual dictionary: My high-school English teacher said that good writing is specific writing (“Your characters should sit down under an elm or a maple, not just under a tree”), and he recommended that we all buy a visual dictionary. (Remember those? They provide detailed pictures of everyday objects, and give you the exact names of each part of, say, a violin, your GI tract, or a jet). I laughed at the time, but many years later I took his advice and bought DK Publishing’s Ultimate Visual Dictionary and now find it alternately fascinating and hilarious to browse. It’s a very quick route to move from unconscious to conscious ignorance about any number of prosaic objects, and it does help your descriptive writing (not to mention save your skin when you’re doing science homework with your kids.)
Go back to college each time you commute or work out via The Teaching Company. They offer hundreds of college courses by award-winning lecturers on a massive array of topics. Again, though – make sure that you’re moving outside your comfort zone, and choosing subjects about which you know almost nothing.
Robert Heinlein, commonly referred to as the Dean of Science Fiction writers notes, “A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects.”
Angelina Jolie and I agree.
Frances Cole Jones
Advice by .
As has been thoroughly covered in the follow-up press of President Obama’s State of the Union address on Tuesday night, Mr. Biden’s fidgeting was enough to drive many of us (including, ahem, me) straight up the wall.
While I understand from the follow-up reports that Mr. Biden was suffering from a cold, I’m unclear why this necessitated picking lint from his tie, repeatedly smoothing his hair, and the pendulum-like adjustment of his backside in his seat.
(I also think that—given the amount of warning he was likely to have had regarding when the President was going to begin speaking—Mr. Biden might have gotten that lozenge in his mouth prior to finding himself the focal point of America’s attention.)
Why was I so irritated by this? Because, as noted in How to Wow, 55% of your impact comes from what your body is doing while you’re speaking. When you’re presenting as a group—as President Obama surely was on Tuesday night—your team members must be considered part of your body. Mr. Biden’s fidgeting distracted me to the point that focusing on what was being said was exponentially more difficult.
What kind of physicality am I looking for in those surrounding you in a presentation? One of two sorts: your colleagues can be looking at you like they are on a (great) first date, or they can be looking around the room, checking for comprehension on the part of those listening.
That’s it.
What kind of calm, poise, confidence do I request in general? What Dick Diver so elegantly describes in “Tender as the Night” as “repose”, which he claims he has when no other men do. Here, a description of the fellow-diners in their restaurant whom he claims suffer from lack of repose,
“In another unseated party a man endlessly patted his shaven cheek with his palm, and his companion mechanically raised and lowered the stub of a cold cigar. The luckier ones fingered eyeglasses and facial hair, the unequipped stroked blank mouths, or even pulled desperately at the lobes of their ears.”
Imagine what a field day F. Scott Fitzgerald would have with our society—so filled with the pacifiers of cell phones and iPads, MP3 players and blue tooth devices.
Because, as Emily Mortimer so succinctly says in The Devil Wears Prada, when Anne Hathaway can’t stop fidgeting. “You have to be here. Deal with it.”
As I mentioned in my first post of the year, many of us came back to work on January 3, filled with the zippity doo dah of New Year’s resolutions only to find ourselves stymied when others didn’t seem to be experiencing the same joie de vivre. Today, I’m going to tackle a question sent to me by a reader whose boss’s 2011 pattern of keeping her late at work appears to be filtering into her 2012:
My boss keeps asking me to work late – but I want to get home to my family! How can I cut down on these long days without jeopardizing my career?
Before you respond I recommend putting yourself in your boss’ shoes by considering the answers to the following:
Does he have a family? Do you think he’s also frustrated by not being home with them? Or do you think he likes staying late b/c he’s single and/or is having problems at home?
What is his personality-type– and the personality type of the person he reports to? Is he passive aggressive and so, has likely never brought it up with his boss? This may inform how he responds to your bringing it up with him.
How long has he been at the firm– was he made to stay late when he was in your job, and does he now feel like it’s your turn to pay dues?
Also think it through from the point of view of the company and its culture:
What kind of pressure is the company currently under? Is this a response to the recession, so many people are wearing many hats?
Alternatively, is this kind of late-night firefighting the norm? If it’s the company culture, you need to recognize this is something you knew/signed up for.
If it’s a response to the recession, you need to factor in that it might not go on forever.
Now that you’ve thought it through, what’s the best way to have the conversation?
Set aside a specific time to have the conversation. Do not tack it onto anything else– your boss will feel ambushed.
When you do set up the time, consider your boss’s biorhythms (yes, you read that right) For example, does he come in like hell on wheels at 8 a.m. but is mellower and more in the mood to mentor after lunch? If so, you want a post-lunch meeting, etc.
Also, beware letting your frustration build up until he asks you to stay late– yet again!– at which point you snap. This will end poorly.
OK, now that you have your answers to the above, and a designated time to speak, I would try the following script:
“Over the last month, it’s been necessary for me to stay late two to three nights out of five. Because I know the company’s been under a lot of pressure/this is the norm in our company’s culture, I have factored staying late into my schedule. As I look at the weeks ahead, I don’t see this schedule changing, however, and it concerns me because I can’t give you my best work if I can’t give you 100% of my focus– and an erratic schedule often means my focus is split between work and home. However, I know I will be able to give you 100% if I have the chance to plan ahead. Would it be possible for us to agree that I will stay late only on certain nights?”
The beauty of this response is that it doesn’t blame him. It isn’t emotional, it’s factual. It reinforces that you want to do your best, and it doesn’t bring up family (in case he doesn’t have one) just home (and we all have homes.)
After stating your point and making your request DON’T SAY ANYTHING. Don’t bring up how other boss’s are dealing with their employees. Don’t bring up specifics from your family life. Sit. Listen. As you respond, factor in what you have thought through regarding his situation/personality and the company’s situation/culture.
I received an email Sunday night from one of my CEO’s who had embarked on an 8-day business trip only to discover, on arrival at her first destination, that her luggage was missing: clothes, shoes, medication, contacts, research material….You name it; it was gone.
What to do? (Aside from double-checking the limits on your credit cards…) A few thoughts:
Stick with “What’s so” rather than “Why???”
In these moments, it’s incredibly easy to begin exacerbating your upset by beating yourself up with an internal monologue along the lines of, “Why did I do X???” “If only I’d done Y!!!” This is not going to help you. This is only going to make you feel worse about yourself. Stick with the facts. In this case, the luggage is gone. Now what?
Get Quiet:
When something suddenly goes awry, my first instinct is to run around like a chicken with my head cut off, soliciting advice, etc from everyone I know. Here’s what I’ve learned, however: Don’t. This wastes your time and – depending whom you call—may leave you feeling worse about yourself. Instead, stop. Sit. In extreme cases assume the “crash” position so beloved of airplane manuals – put your head between your knees. Get some blood to your brain. Breathe.
Now Ask for Help:
Hopefully, the time spent in your fetal position was helpful. With luck, it has cleared your head and you have thought of the one or two people who might actually be able to address the situation, rather than simply commenting on it. Reach out to them. There’s no need to be a hero. People like to help.
Apologize Once and Move On:
If what has occurred inconveniences others, please don’t go on and on and on about it. All this does is add tension to people you’ve already inconvenienced; they now either have to spend time reassuring you it’s OK, or get into it with you– and then nobody’s happy.
Finally, in the case of my CEO, I advised her to go buy a nice bottle of perfume. In my experience, few things do more to boost confidence. (I mean, how bad can it be when I smell like Chanel No. 19?)
I hope these notes are helpful the next time you find yourself in a “This Can’t Be Happening…” moment.
Frances Cole Jones
Advice by .
Fourteen years ago I was traveling with my father through Sikkim, a land of many marvelous customs (Consider, for example, that their national dish is made with orchids.) Among them was a custom of writing on the cliffs surrounding their mountainous roads. I copied down quite a few of the sayings I saw there, including:
“If Married, Divorce Speed”
“Let Your Policy be Quality”
“Safe Today. Smile Tomorrow”
“A Friend is a Gift You Give Yourself”
And,
“Work is Worship”
I’ve been thinking about this quite a bit this week, in the wake of hearing from a number of you about the challenges posed by arriving back at work– filled with the zippity doo dah of new year’s resolutions– only to discover colleagues, bosses, and clients who weren’t filled with the same can-do attitude.
Upon consideration, I believe I’ve discovered the trouble: (and no, it’s not those around you) Being filled with missionary zeal is terrific except when it keeps your focus on the future and not on the present, then it can leave you feeling overwhelmed, frustrated, or disappointed when things aren’t progressing as fast as you would like them to.
Because– as you know– the best work combines both good intention and full attention.
And while it’s wonderful to be filled with intentions for setting the world on fire, we still need to give this week, this day, this moment our complete attention.
And yes, it’s possible this week might include a number of mundane tasks like taking down the holiday decorations; or carrying that gigantic pile of clothes to the Laundromat; or running errands for your elderly neighbor. It might look like getting coffee for your boss; or showing your co-workers how to change the printer cartridge for the thousandth time; or explaining to your staff (once again) why they can never, ever be eating while they answer the phone.
But that’s your work this week. That’s your worship.
So if you’re feeling overwhelmed by talk of others’ resolutions, or disappointed in your ability to keep your own, or frustrated by your inability to bend the universe to your will by the end of the first week of January, slow down, breathe, focus your full intention and attention on what you are doing in this moment.
You’re likely to realize all work has dignity; all work is worship.
And, as my beloved teacher says, “Slowly, slowly, all is coming.”
Frances Cole Jones
Before I begin, allow me to wish you happy, jolly, merry, joy. Regardless of what’s on your calendar for the holidays—whether it’s hosting 100 of your nearest and dearest or donning your oldest pajamas and settling in for a long winter’s nap—I wish you peace and contentment.
And now, as Bugsy would say, “On with the show.”
As those of you know you’ve been subjected to me in an in-person-kind-of-way in recent months, this past October I dubbed 2012 “The Year of Absurd Prosperity”.
What was my thinking—particularly in this economy? What was my plan?
Here’s the big secret: there is no plan.
No, no plan.
I have abandoned the idea that any plan I might make is—frankly— grand enough.
What I discovered when I sat down and really looked at my past, is that any ‘plans’ I’ve were just houses of cards next to the gigantic Barbie’s-Malibu-dream-houses of opportunity that have ultimately come my way.
In other words, I’ve noticed that the universe is not limited by my lack of imagination.
I’m guessing the universe feels the same about your lack of imagination, too.
My job, then, has simply become to be willing. To be ready. To be standing by so that when the universe says, “Jump,” my response is “Can do.”
To that end, my only plan is to spend the holidays getting my house, my health and my relationships in order, so I am ready to take orders.
The readiness is all.
If you are feeling like even that is too much then ask yourself, “Am I uncomfortable with the way things are?” If your answer is “Yes,” that is enough. Because if you are uncomfortable with the way things are, then on some level you are already moving toward change.
My thinking is that you’re likely to get your version of Barbie’s Malibu Dream House, too, if you concentrate less on outlining your plans for change—plans made by a mind limited by past experience– and more on being willing to actually do some changing.
Willing to think differently.
Willing to be surprised.
Willing to accept the idea of absurd prosperity.
Are you willing? Let me know.
Because I’m not interested in your plans—I’m interested in finding out if you’re ready.
See you in 2012.
Frances Cole Jones
