I write a lot about apologizing because I think it is an important, and under-rated skill. Important because—when done well—apologies cause people to forgive: to give as they did before…. READ MORE »
Greetings and salutations, it’s wonderful to reconnect in 2021. If you’ve been receiving the Wow for a while you know each year I pick a theme I hope will serve… READ MORE »
As some of you may remember, in 2019 I spent time training at the Edward Lowe Foundation. Among the many things I learned was the value of asking clarifying questions… READ MORE »
Have any of you had the experience of hearing a colleague or loved one launch into a story you have heard them tell many, many times? In these moments—if your… READ MORE »
As I’m guessing was the case with many of you, I woke up on December 1st with a tiny geyser of hope in my heart, “Hurray! 2020 is almost over!”… READ MORE »
Those of you old enough to recall watching television programs in a scheduled way may remember hearing the announcement, “We interrupt our program to bring you this important message…” After… READ MORE »
If your days are anything like mine, it’s possible that you run through a daily internal—or external—litany of complaints… your job is making you nutty, your family is unappreciative, your… READ MORE »