Wow, What a Week of Apologies! Let’s Take a Look at What Worked—and What Didn’t. If you’ve been paying attention to the news, you know it’s been a week of public apologies: multiple executives at Starbucks have spoken up in response to the public outrage… Read More
“Pick Your Brain” & Other Phrases I Never, Ever Want to Hear Again This past week I had the great pleasure of being asked to speak by a longtime client-turned-friend. Our 10+ year friendship allowed us to move quickly through top-layer business and… Read More
“I Wouldn’t Presume to Advise You.” As you may have deduced from the exciting Wow photo, above, I had a bit of eye surgery this week; specifically, surgery for cataracts. In the weeks prior to my… Read More
Don’t Let Great Get in the Way of Good While many of you may recognize the above as the business-speak version of Voltaire’s “The Perfect is the Enemy of the Good,” many of you may also be thinking, “What…?”… Read More
“But I Need X Product NOW!!!” Every so often I have the good fortune to be asked to write about customer service. This past week was one of those times. My friend Kelly Kovack, founder of… Read More
How to Wow Like Alicia Keys Soooooo it seems my husband and I are low-grade addicted to “The Voice” (There– it’s out! As they say, “You’re only as sick as your secrets.”) We got started when… Read More
Wow! You Were Just Interrupted—Now What? This past week I had a terrific time giving a presentation at the Chrysler Building in NYC (Hence the photo montage attached to this post—gorgeous, right?) One of the questions… Read More
Business + Yoga + a Gift for You  = Happy March! Hello, hello, Today I’m excited to announce the launch of a course I created for OmStars, a subscription-based Internet yoga channel, titled: Where Yoga Meets Business. Before you tune out… Read More
Pick a Card, Any Card This past week, a journalist chum mentioned she was working on an article on secondary ties—those that go beyond family and friends– and asked if I had any techniques for… Read More
Sure, there’s Toastmasters…but What about Facemasters?? This past week, I had the g.r.e.a.t. pleasure of being the keynote speaker for the Montana Department of Transportation’s Disadvantaged Business Enterprise Conference. As is the case whenever I speak,… Read More