Customer Service

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Feb 22, 2011 Post Emily Post: Sign Them Up or They’re Signing Out As you know, these days any store with a computer and printer can make their feelings regarding cell phone use, food and drinks, restroom availability, etc known to their customers… Read More
Feb 16, 2011 Nose Hair Clippers and Other Learning Opportunities Information—even quirky information—can be gold. At least one product is built on this premise, and has been for years: nose hair clippers. Here’s what I mean: We’ve all seen the… Read More
Feb 8, 2011 Post Emily Post: Phone Fun for Everyone This past weekend, I had to spend some time on the phone returning a few items to a well-known retailer. Imagine my reaction when my explanation as to what was… Read More
Oct 20, 2010 Wow of the Week: Play it Up We all know the phrase, “play it down,” for making less of an emotion or situation than we might otherwise be feeling. And I think this can be a useful… Read More
Sep 29, 2010 Beware the Sixth Sense Real estate agents often tell sellers to have bread baking when potential buyers come calling—the idea being that this “grandmother’s kitchen” smell makes “a house a home,” thereby stimulating fantasies… Read More
Jul 22, 2010 WOW Videos on iTunes I’m happy to announce my WOW video series is now LIVE on iTunes. Subscribe to my video podcast series direct from iTunes!… Read More
Jul 16, 2010 Providing Outstanding Customer Service I have a tip in Carol Roth‘s 100+ Strategies for Providing Outstanding Customer Service: 62. “No Problem” is a Problem Your best response to “Thank you” is “You’re welcome” or… Read More

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