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Jul 16, 2010 Providing Outstanding Customer Service

62. “No Problem” is a Problem

Your best response to “Thank you” is “You’re welcome” or “My pleasure”, not “No problem” — why bring up problems when you’ve just finished solving them?

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Apr 11, 2024 The Unsung Benefits—and Blessings—of Consistency Recently, I’ve been wondering when consistency (and its chums: reliability, dependability, and predictability) became a dirty word. And why spontaneity, surprise, and impulsivity are so prized. Now, I admit Consistency… Read More
Mar 28, 2024 Swap + Add: What Could You Give Birth To? Mid-January, I realized would be turning 60 in 9 months. “Hmmm….” I thought, “nine months. What if I took on a nine-month gestation project?” Because I know that new habits… Read More

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How to Wow: Proven strategies for selling your (Brilliant) self in any situation

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