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May 24, 2018 Are You the Psychopath in the Office Next Door? This past week I had a terrific time doing a presentation skills seminar for a client. Among the topics covered: presenting oneself in person, on the telephone and electronically…..at which… Read More
May 17, 2018 “You Can Trust Me”…I Trust You NOT Over the past few weeks, I have been dealing with a number of different service providers: cable companies, curtain manufacturers, washing machine purveyors…handling a few first-world “problems.” Because I live… Read More
May 10, 2018 It’s Better to be a Good Boss than a Bad Friend: 3 Lessons About Communication (and Leadership) As you know, I have clients across a spectrum of industries. Among them, many in the ‘beauty space.’ If you’re in the beauty-know, you have likely been following the results… Read More
May 3, 2018 Baffled by Others’ Choices? You HAVE to Consider that They Can’t Read Your Mind This past week, I left a note for my handyperson requesting that he install glass shelves in my bathroom. When I returned home, I found them positioned as above….. Between… Read More
Apr 26, 2018 Want to Make Your Dreams Come True? Budget Your Time Like It’s Money This past week I was offered a job as a Senior Executive within a firm I admire. They came to me offering lots of flexibility—I could arrange my time and… Read More
Apr 19, 2018 Wow, What a Week of Apologies! Let’s Take a Look at What Worked—and What Didn’t. If you’ve been paying attention to the news, you know it’s been a week of public apologies: multiple executives at Starbucks have spoken up in response to the public outrage… Read More
Apr 12, 2018 “Pick Your Brain” & Other Phrases I Never, Ever Want to Hear Again This past week I had the great pleasure of being asked to speak by a longtime client-turned-friend. Our 10+ year friendship allowed us to move quickly through top-layer business and… Read More
Apr 5, 2018 “I Wouldn’t Presume to Advise You.” As you may have deduced from the exciting Wow photo, above, I had a bit of eye surgery this week; specifically, surgery for cataracts. In the weeks prior to my… Read More
Mar 29, 2018 Don’t Let Great Get in the Way of Good While many of you may recognize the above as the business-speak version of Voltaire’s “The Perfect is the Enemy of the Good,” many of you may also be thinking, “What…?”… Read More
Mar 22, 2018 “But I Need X Product NOW!!!” Every so often I have the good fortune to be asked to write about customer service. This past week was one of those times. My friend Kelly Kovack, founder of… Read More

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