February 4, 2016

I Screwed Up. Now What?

I recently received a note from a client who had turned in a (self-described) “sub par work product.”  Despite the fact that this was an aberration his boss was having trouble letting… READ MORE »

November 6, 2015

My Brand is “Situation”

This past weekend, I went to see the new Sandra Bullock film, “Our Brand is Crisis” because, well, I had to know: it’s (very loosely) what I do. Why very… READ MORE »