October 17, 2012

When We Don’t Make Anything Wrong

I rarely re-post others’ columns—I generally have too much to say myself—but ever since I read this piece a month ago I haven’t been able to stop thinking about it…. READ MORE »

October 10, 2012

What’s Your Mutt?

A few years ago, I went to the ASPCA with a friend who was getting a dog. I was not. This is, of course, why I left with a dog…. READ MORE »

September 20, 2012

Make Skype Stupendous

As more and more people do interviews and give lectures vis Skype I thought it would be helpful to put together a quick ‘cheat sheet’ on how to make sure Skype… READ MORE »

September 12, 2012

Wow Your Brand: A True Story

There’s a proverb, “Shoemakers’ children go barefoot and doctors’ wives die young”: an old fashioned way of saying that sometimes we are so focused on taking care of our clients that… READ MORE »