Greetings Wow-of-the-Week Family, As some of you know, there are words I find upsetting (e.g. moist, slacks, limo…) Among them is the word “classy”. Today’s headline makes an exception for… READ MORE »
This past week, I was listening in a call between a client and her employee. In response to my client’s question regarding why her employee had—essentially—dropped the ball the employee… READ MORE »
This past week my attention was caught by a quote from psychologist and philosopher, William James: “Whenever two people meet, there are really six people present. There is each man… READ MORE »
I write a lot about apologizing because I think it is an important, and under-rated skill. Important because—when done well—apologies cause people to forgive: to give as they did before…. READ MORE »
As some of you may remember, in 2019 I spent time training at the Edward Lowe Foundation. Among the many things I learned was the value of asking clarifying questions… READ MORE »
Have any of you had the experience of hearing a colleague or loved one launch into a story you have heard them tell many, many times? In these moments—if your… READ MORE »
If your days are anything like mine, it’s possible that you run through a daily internal—or external—litany of complaints… your job is making you nutty, your family is unappreciative, your… READ MORE »