Diagnose Like a Doctor–Without all that Pesky Med School A few weeks ago, I had the opportunity to work with a sales team. Part of my remit was to help them respond to comments (complaints…) with greater finesse (patience….) … Read More
“Is There Anything Else I Should Be Asking You?” Recently, I was listening to an interview on NPR. At the end of the session the interviewer said, “Is there anything else I should be asking you?” This struck me… Read More
Control What You Can: Zooming In On Your Next Zoom With the world feeling oh-so-slightly out of control, I thought I would offer a few ways to help you zoom in and control what you can—namely your next Zoom meeting.… Read More
“That’s Not My Problem” & Other Customer Service Missteps Should you be having a birthday, and be anywhere in my vicinity, I will happily be in charge of getting you a cake. (I am all about birthday cake. It… Read More
Strike While the Iron is Cold: Using Nonviolent Communication to Change Your Life First, let me say that I know “strike while the iron is hot,” is a blacksmithing term, not an ironing term. As I had no blacksmithing equipment in my home,… Read More
Take Out the Trash – Say Goodbye to Garbage-Speak This past week an intersectionality of coincidences took up my bandwidth, providing me with key learnings… What the cuss does that mean? A friend sent me an article on how… Read More
“When the Flower Blossoms it Sends No Invitation” This past Saturday I was deadheading roses and inadvertently cut a bud, so I placed it in a vase to watch it bloom. Life intervened, and I ended up being… Read More
Distance Selling? Zoom In and Close the Deal For many people, the best and easiest part of selling their product or service used to be when they would hand it to the potential retailer/buyer and say, “Here, touch… Read More
Whether it’s Zoom or Live, YOU are the Show OK, you have your technology in-hand and your presentation honed. You’re done, right? Not so fast. As noted in How to Wow, people retain approximately 7% of what you say.… Read More
Pitch (Zoom!) Perfect Now that the initial scramble to organize a daily home office routine has become, well, routine, many of us are lifting up our heads from the minute-to-minute-problem-solving of the last… Read More