Frances Cole Jones
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“That’s Not a Terrible Idea…”
Are You Doing New Things in an Old Way?
Here and Wow: (Big) News from the Wow World
Jul 7, 2022
Prep Your Meeting/Presentation Like Your (Very Best) Plandid
Greetings all, I hope you had a lovely July 4th holiday. Here, I spent time with a dear chum (pictured above) during which we had lots of opportunities for “Plandids”…
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Jun 9, 2022
Diagnose Like a Doctor–Without all that Pesky Med School
A few weeks ago, I had the opportunity to work with a sales team. Part of my remit was to help them respond to comments (complaints…) with greater finesse (patience….) …
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Jun 24, 2021
“Is There Anything Else I Should Be Asking You?”
Recently, I was listening to an interview on NPR. At the end of the session the interviewer said, “Is there anything else I should be asking you?” This struck me…
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Nov 5, 2020
Control What You Can: Zooming In On Your Next Zoom
With the world feeling oh-so-slightly out of control, I thought I would offer a few ways to help you zoom in and control what you can—namely your next Zoom meeting.…
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Sep 24, 2020
“That’s Not My Problem” & Other Customer Service Missteps
Should you be having a birthday, and be anywhere in my vicinity, I will happily be in charge of getting you a cake. (I am all about birthday cake. It…
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Aug 6, 2020
Strike While the Iron is Cold: Using Nonviolent Communication to Change Your Life
First, let me say that I know “strike while the iron is hot,” is a blacksmithing term, not an ironing term. As I had no blacksmithing equipment in my home,…
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Jul 23, 2020
Take Out the Trash – Say Goodbye to Garbage-Speak
This past week an intersectionality of coincidences took up my bandwidth, providing me with key learnings… What the cuss does that mean? A friend sent me an article on how…
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Jul 16, 2020
“When the Flower Blossoms it Sends No Invitation”
This past Saturday I was deadheading roses and inadvertently cut a bud, so I placed it in a vase to watch it bloom. Life intervened, and I ended up being…
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May 7, 2020
Distance Selling? Zoom In and Close the Deal
For many people, the best and easiest part of selling their product or service used to be when they would hand it to the potential retailer/buyer and say, “Here, touch…
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Apr 23, 2020
Whether it’s Zoom or Live, YOU are the Show
OK, you have your technology in-hand and your presentation honed. You’re done, right? Not so fast. As noted in How to Wow, people retain approximately 7% of what you say.…
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Apr 16, 2020
Pitch (Zoom!) Perfect
Now that the initial scramble to organize a daily home office routine has become, well, routine, many of us are lifting up our heads from the minute-to-minute-problem-solving of the last…
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