Tag: business communication

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Sep 24, 2020 “That’s Not My Problem” & Other Customer Service Missteps Should you be having a birthday, and be anywhere in my vicinity, I will happily be in charge of getting you a cake. (I am all about birthday cake. It… Read More
Sep 10, 2020 “Thank You for Correcting Me” As I mentioned a few Wow’s ago, I’m in the midst of an online education course. This morning our teacher corrected a student’s Sanskrit pronunciation and she responded, “Thank you… Read More
Aug 20, 2020 What Tomatoes Can Teach Us About Trust—and Asking Effective Questions The last few weeks I have been making an enormous amount of tomato sauce and enrolled in an online course with 60 other students. What do these two things have… Read More
Aug 6, 2020 Strike While the Iron is Cold: Using Nonviolent Communication to Change Your Life First, let me say that I know “strike while the iron is hot,” is a blacksmithing term, not an ironing term. As I had no blacksmithing equipment in my home,… Read More
Jul 30, 2020 Serving Those Who Have Served—and How it Can Serve You Some weeks ago I appeared on a podcast that helps JMO’s (Junior Military Officers) transition from their branch of service to the corporate world. Why was this particularly fun for… Read More
Jul 23, 2020 Take Out the Trash – Say Goodbye to Garbage-Speak This past week an intersectionality of coincidences took up my bandwidth, providing me with key learnings… What the cuss does that mean? A friend sent me an article on how… Read More
Jun 25, 2020 Gratitude = Grease Hello Wow-types, I received lots of feedback on last week’s post. Many of you loved the idea of not having to educate others about how they could be less hideous.… Read More
Jun 18, 2020 Use Your Temper as a Tool This past week, the Director of an organization with which I am involved in a volunteer capacity sent me an email so riddled with condescension and contempt it took my… Read More
May 7, 2020 Distance Selling? Zoom In and Close the Deal For many people, the best and easiest part of selling their product or service used to be when they would hand it to the potential retailer/buyer and say, “Here, touch… Read More
Apr 30, 2020 These 4 Words = Quarantine Chaos (Guaranteed) Hello and how’s everybody doing? While some of you may be finding the “new normal” is starting to feel, well, normal, others of you may be contemplating space travel.   In… Read More

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