If you’ve been paying attention to the news, you know it’s been a week of public apologies: multiple executives at Starbucks have spoken up in response to the public outrage… READ MORE »
This past week I had the great pleasure of being asked to speak by a longtime client-turned-friend. Our 10+ year friendship allowed us to move quickly through top-layer business and… READ MORE »
As you may have deduced from the exciting Wow photo, above, I had a bit of eye surgery this week; specifically, surgery for cataracts. In the weeks prior to my… READ MORE »
While many of you may recognize the above as the business-speak version of Voltaire’s “The Perfect is the Enemy of the Good,” many of you may also be thinking, “What…?”… READ MORE »
Every so often I have the good fortune to be asked to write about customer service. This past week was one of those times. My friend Kelly Kovack, founder of… READ MORE »
Soooooo it seems my husband and I are low-grade addicted to “The Voice” (There– it’s out! As they say, “You’re only as sick as your secrets.”) We got started when… READ MORE »
This past week I had a terrific time giving a presentation at the Chrysler Building in NYC (Hence the photo montage attached to this post—gorgeous, right?) One of the questions… READ MORE »