Hello, hello: A few weeks ago, I had the (amazing) opportunity to appear as a guest on The Art of Charm. We had a terrific discussion, during which I had the… READ MORE »
I recently received a note from a client who had turned in a (self-described) “sub par work product.” Despite the fact that this was an aberration his boss was having trouble letting… READ MORE »
Recently, a client had the experience of being lambasted by a colleague. His colleague was furious but the circumstances were fixed: my client couldn’t give him what he wanted. In that… READ MORE »
Last week, I went out to California to tape a segment for the Hallmark Channel (hence the fancy photo that accompanies this post). One of the concepts they found most… READ MORE »
While I wish I could claim I came up with the title to this post myself, this quote comes from the indomitable Oscar Wilde. Why am I writing about this… READ MORE »
As those of you who’ve been with me for some time know, each year begins by picking a theme. What is the theme for 2016? Look for angels wearing overalls. What does… READ MORE »
As we close out 2015 and think about 2016, I thought I’d send along my formula for doubling my options in any situation, but particularly those that seem to have limited options…. READ MORE »