I Screwed Up. Now What? I recently received a note from a client who had turned in a (self-described) “sub par work product.”  Despite the fact that this was an aberration his boss was having… Read More
Second that Emotion: What to Do After You Get Pounced On Recently, a client had the experience of being lambasted by a colleague. His colleague was furious but the circumstances were fixed: my client couldn’t give him what he wanted. In… Read More
Stop Saying “Sorry” If You Want to Say “Thank You” As you know, the majority of the time I write my own blog posts—after all, that’s what you signed up for. Every now and then, however, I bump into something… Read More
The Power of ‘Assigning Praise’ (In Other Words, Say “Thanks”) With the national holiday of ‘thank you’ just around the corner, it seemed an appropriate time to take a moment to consider the power of this simple phrase. Thanks (pun… Read More
Beware Boardroom Bullying As many of you are doubtlessly aware, bullying isn’t something that happens only in our classrooms: bullying occurs in our boardrooms with surprising frequency. The tricky bit about it happening… Read More
Fire Yourself: What to Do When You Don’t Know What to Do Every now and then is it possible you have a bad day? A day when you’re grumpy, forgetful, bored, lazy, or just…intractable?  Alternatively have you ever had the experience of… Read More
My Brand is “Situation” This past weekend, I went to see the new Sandra Bullock film, “Our Brand is Crisis” because, well, I had to know: it’s (very loosely) what I do. Why very… Read More
I said “Explain” You heard “Defend”—Now What? This past Monday I was working with a client who was making a choice I found…..mysterious. Given that, I asked, “Can you explain your thinking to me?” To which he… Read More
The Devil’s on Email This past weekend, I did a Wow-show. Among the questions I got was, “How can you use email effectively?” My answer went on for awhile…. Below, the highlights, the gist,… Read More
“Surprise Me”: One Easy Way to Bring Out the Best in Others I spent the past week on vacation and so, had time for some frothier pursuits. While reading an article on Mike Nichols in Vanity Fair, I was struck by the… Read More