How NOT to Wow

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Sep 24, 2020 “That’s Not My Problem” & Other Customer Service Missteps Should you be having a birthday, and be anywhere in my vicinity, I will happily be in charge of getting you a cake. (I am all about birthday cake. It… Read More
Jul 22, 2010 WOW Videos on iTunes I’m happy to announce my WOW video series is now LIVE on iTunes. Subscribe to my video podcast series direct from iTunes!… Read More
Jan 21, 2010 More Worst Business Phrases … Read More
Dec 4, 2009 Dear Tiger, “I’m sorry’s” Only Please We’re all familiar with the phrase, “Regrets Only,” on invitations: it’s the fast-track way party planners of sought-after events let us know that since it’s likely we’re coming, there’s no… Read More
Aug 11, 2009 Victimhood is Powerful- but it Doesn’t Wow This past weekend, some young chums of mine (10 and 7) took part in a lifeguarding clinic. One of the elements practiced was how to signal to a guard that… Read More
Mar 30, 2008 Eliot Spitzer’s apology According to UCLA professor emeritus Albert Mehrabian, when evaluating public speaking people only remember 7% of the words you say; 38% of your impact comes from your tonal quality and… Read More

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How to Wow: Proven strategies for selling your (Brilliant) self in any situation

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