Tag: business communication

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Feb 4, 2016 I Screwed Up. Now What? I recently received a note from a client who had turned in a (self-described) “sub par work product.”  Despite the fact that this was an aberration his boss was having… Read More
Jan 28, 2016 Second that Emotion: What to Do After You Get Pounced On Recently, a client had the experience of being lambasted by a colleague. His colleague was furious but the circumstances were fixed: my client couldn’t give him what he wanted. In… Read More
Jan 14, 2016 Every Saint Has a Past and Every Sinner Has a Future. While I wish I could claim I came up with the title to this post myself, this quote comes from the indomitable Oscar Wilde. Why am I writing about this… Read More
Dec 3, 2015 Unsubscribe: A Cheap & Cheerful Way to Survive the Holidays Recently, I’ve been fostering my illusion of control by unsubscribing madly from countless email lists to which others decided I should belong. (Honestly, I ordered one thing from you four… Read More
Nov 12, 2015 Fire Yourself: What to Do When You Don’t Know What to Do Every now and then is it possible you have a bad day? A day when you’re grumpy, forgetful, bored, lazy, or just…intractable?  Alternatively have you ever had the experience of… Read More
Nov 6, 2015 My Brand is “Situation” This past weekend, I went to see the new Sandra Bullock film, “Our Brand is Crisis” because, well, I had to know: it’s (very loosely) what I do. Why very… Read More
Oct 30, 2015 I said “Explain” You heard “Defend”—Now What? This past Monday I was working with a client who was making a choice I found…..mysterious. Given that, I asked, “Can you explain your thinking to me?” To which he… Read More
Oct 22, 2015 The Devil’s on Email This past weekend, I did a Wow-show. Among the questions I got was, “How can you use email effectively?” My answer went on for awhile…. Below, the highlights, the gist,… Read More
Oct 15, 2015 “Surprise Me”: One Easy Way to Bring Out the Best in Others I spent the past week on vacation and so, had time for some frothier pursuits. While reading an article on Mike Nichols in Vanity Fair, I was struck by the… Read More
Sep 17, 2015 Sometimes it’s Not “All Good” Have you ever had the experience of having a colleague or friend confide something disquieting to you— someone they love has an illness; they got into a kerfuffle with a… Read More

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