Temper, Temper: What to Do When Your Boss Is a Hothead This past week I received an email from someone who had just begun a new job—and discovered on day two that her boss had a temper. (Apparently another staff member… Read More
“I’ll Know It When I See It”: a.k.a. What to Do with a Know-It-All Last week I had the opportunity to be the keynote speaker at the National Jewelry show in Las Vegas (a.k.a. JCK). As is my habit, I opened up the floor… Read More
I Screwed Up. Now What? I recently received a note from a client who had turned in a (self-described) “sub par work product.”  Despite the fact that this was an aberration his boss was having… Read More
“Yes” is also a Complete Sentence (Or, How I was “Fingered by the Lord”) Many of us know the phrase, “No is a complete sentence”. Brought into popular consciousness as a method for reminding us that it’s OK to set boundaries to protect ourselves,… Read More
Have a Gossip Buddy Ah, office gossip! Sometimes it seems like the only reason to go to work. And I don’t think I”m alone in finding scurrilous joy on hearing a delicious bit of… Read More
Post Emily Post: When Sharing Isn’t Caring From our earliest years parents, teachers, and child-friendly TV touted the benefits of sharing— leaving us with memories of the “good sharers” (Held up as examples for the rest of… Read More
How to Wow With Your Voicemail Read More
More Worst Business Phrases Read More