Communication

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Sep 24, 2020 “That’s Not My Problem” & Other Customer Service Missteps Should you be having a birthday, and be anywhere in my vicinity, I will happily be in charge of getting you a cake. (I am all about birthday cake. It… Read More
Sep 10, 2020 “Thank You for Correcting Me” As I mentioned a few Wow’s ago, I’m in the midst of an online education course. This morning our teacher corrected a student’s Sanskrit pronunciation and she responded, “Thank you… Read More
Sep 3, 2020 Why—and How—to Tell Someone a Secret This past week a client confided to me that he had been keeping a secret from his business partner. (What the secret is is not germane to this conversation.) His… Read More
Aug 20, 2020 What Tomatoes Can Teach Us About Trust—and Asking Effective Questions The last few weeks I have been making an enormous amount of tomato sauce and enrolled in an online course with 60 other students. What do these two things have… Read More
Aug 6, 2020 Strike While the Iron is Cold: Using Nonviolent Communication to Change Your Life First, let me say that I know “strike while the iron is hot,” is a blacksmithing term, not an ironing term. As I had no blacksmithing equipment in my home,… Read More
Jul 30, 2020 Serving Those Who Have Served—and How it Can Serve You Some weeks ago I appeared on a podcast that helps JMO’s (Junior Military Officers) transition from their branch of service to the corporate world. Why was this particularly fun for… Read More
Jul 23, 2020 Take Out the Trash – Say Goodbye to Garbage-Speak This past week an intersectionality of coincidences took up my bandwidth, providing me with key learnings… What the cuss does that mean? A friend sent me an article on how… Read More
Jul 9, 2020 The Eyes Have It   As you know, “The ayes have it,” is how a majority rule is announced. This post is about our physical eyes, however—and of the extra work they can do… Read More
Jun 25, 2020 Gratitude = Grease Hello Wow-types, I received lots of feedback on last week’s post. Many of you loved the idea of not having to educate others about how they could be less hideous.… Read More
Jun 18, 2020 Use Your Temper as a Tool This past week, the Director of an organization with which I am involved in a volunteer capacity sent me an email so riddled with condescension and contempt it took my… Read More

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