Frances Cole Jones
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“That’s Not a Terrible Idea…”
Are You Doing New Things in an Old Way?
Here and Wow: (Big) News from the Wow World
Apr 29, 2021
It’s Never a “Good Question”
As I mentioned in last week’s post, my preference for beginning a meeting or presentation is to start with a story, statistic or question. After that? State your question policy:…
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Apr 22, 2021
“Opening Amenities are Opening Inanities”
The title of this post is one of my favorite lines from Winston Churchill. What does it mean? In the context of your next Zoom meeting or presentation it means…
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Apr 15, 2021
You’re Gonna Wanna Gimme… No, I’m Not
For many of you, this post may seem super-persnickety and/or old fashioned. I’m OK with that. What is today’s topic? My telephone’s desire to change “going to” to “gonna,” “want…
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Apr 8, 2021
Shame on Shame
Is there any feeling more corrosive than shame? Rage, jealousy, and fear… they come and go, but – in my experience – once they’re gone it’s hard to recall what…
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Apr 1, 2021
Assumptions – Why Making an Ass of You Blows Back on Me
Most of us have heard the phrase, “When you assume things you make an ass of u and me,” used by boss-type-people to underlings who made assumptions about how work…
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Mar 18, 2021
Tools for (Potentially) Head-Exploding Conversations
Every now and then we find ourselves in conversations where our internal monologue is, “How is it even possible that this person doesn’t understand why this is irritating/upsetting/disruptive?” Which often…
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Mar 4, 2021
Cancel with Class
Greetings Wow-of-the-Week Family, As some of you know, there are words I find upsetting (e.g. moist, slacks, limo…) Among them is the word “classy”. Today’s headline makes an exception for…
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Feb 11, 2021
“I’m Not Complaining—I’m Explaining”… Are You Sure?
This past week, I was listening in a call between a client and her employee. In response to my client’s question regarding why her employee had—essentially—dropped the ball the employee…
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Jan 21, 2021
2 People Meet = 6 People Present: What to Do When You’re Perplexed, Agitated, or Aggravated by Those Around You
This past week my attention was caught by a quote from psychologist and philosopher, William James: “Whenever two people meet, there are really six people present. There is each man…
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Jan 14, 2021
Anatomy of a Crummy Apology (and How it Could Be Improved)
I write a lot about apologizing because I think it is an important, and under-rated skill. Important because—when done well—apologies cause people to forgive: to give as they did before.…
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