Communication

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Jun 9, 2022 Diagnose Like a Doctor–Without all that Pesky Med School A few weeks ago, I had the opportunity to work with a sales team. Part of my remit was to help them respond to comments (complaints…) with greater finesse (patience….) … Read More
Mar 31, 2022 Notes from the Slap Heard Around the World (Or, How Mr. Rock Avoided Being Triggered and You Can, Too) Last week I had the opportunity to interact with a live audience, which made me happy; taking questions in real time is one of my favorite activities. One question I… Read More
Feb 3, 2022 Are You Defending Against Non-Existent Predators? This past week I was lucky enough to travel to the Galapagos Islands. As you can see in the photos, above, prickly cacti abound on every island but one– the… Read More
Jan 27, 2022 It Isn’t the Mountains Ahead to Climb that Wear You Down, it’s the Pebble in Your Shoe “It Isn’t the Mountains Ahead to Climb that Wear You Down, it’s the Pebble in Your Shoe” This quote from Muhammad Ali came across my desk the other day and… Read More
Jan 20, 2022 “If You Spot It, You Got It” A few of you may be familiar with the above phrase, best used (in my experience) by yourself, about yourself, when someone is saying or doing something that is getting… Read More
Jan 13, 2022 Write Yourself a Doctor’s Note   A few weeks ago I wrote a blog post titled, “Quit While You’re Behind,” which resonated with lots of you. Today’s post is a follow up. Why? Because while… Read More
Jan 6, 2022 It’s 2022: Time to Raise Your Allowance—Hallelujah! Greetings and welcome to 2022! It’s a pleasure to connect in the New Year. If you’ve been a Wow reader for a while, you know that each year I pick… Read More
Dec 28, 2021 Anybody Home? : The Freedom We Have When We Have Self Respect One of my heroes died last week: Joan Didion. Famous for her screenplays (“Panic in Needle Park” and Barbra Streisand’s, “A Star is Born”) and her novels, the most well… Read More
Dec 21, 2021 ‘Tis the Season – of Re-Gifting? Greetings all! The holiday season is upon us, with its attendant frenzy of gifting and—if we are honest—re-gifting. (Never fear, this is not a post on the etiquette of re-gifting.)… Read More
Dec 16, 2021 It’s Never as Good as it Seems. It’s Never as Bad as it Seems. A few weeks ago, I decided to begin educating myself about cryptocurrency by listening to an interview with Brian Armstrong, the inventor of Coinbase. After listening to it, I’m clearer… Read More

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