July 22, 2010

WOW Videos on iTunes

I’m happy to announce my WOW video series is now LIVE on iTunes. Subscribe to my video podcast series direct from iTunes!

July 16, 2010

Providing Outstanding Customer Service

I have a tip in Carol Roth‘s 100+ Strategies for Providing Outstanding Customer Service: 62. “No Problem” is a Problem Your best response to “Thank you” is “You’re welcome” or… READ MORE »

June 30, 2010

Best Formula for Selling Yourself

By Frances Cole Jones for  Here’s the thing: Sometimes we’re selling our ideas, sometimes we’re selling our products and, these days, many of us are selling ourselves as the best candidate… READ MORE »

June 29, 2010

It’s Auto-Reply, Not Auto-Pilot

In preparation for going on vacation, many people turn on their email “Auto-response” function. Perhaps because vacation is so close—and they’ve already begun inhaling the heady fumes of their SPF… READ MORE »

June 17, 2010

Making Persuasive Pitches

Published on UpStart Advisors Blog: Frances Cole Jones is the founder of Cole Media Management, a consultancy that prepares clients for television and print interviews, IPO road shows, and investor… READ MORE »