Best-selling Author / Corporate Speaker / Business Expert
As you know, these days any store with a computer and printer can make their feelings regarding cell phone use, food and drinks, restroom availability, etc known to their customers with just a few keystrokes. As ever, however, just because something is simple doesn’t mean it’s easy. As I moved through my town the past [...]
Information—even quirky information—can be gold. At least one product is built on this premise, and has been for years: nose hair clippers. Here’s what I mean: We’ve all seen the ads for nose hair clippers in the back of various magazines, and you may have noted that they can be had for an extraordinarily reasonable [...]
This past weekend, I had to spend some time on the phone returning a few items to a well-known retailer. Imagine my reaction when my explanation as to what was wrong with the product was greeted with the phrase, “Whatever….” With this in mind, I thought I’d put together a few do’s and don’t for [...]
We all know the phrase, “play it down,” for making less of an emotion or situation than we might otherwise be feeling. And I think this can be a useful reminder to ourselves when considering how much time and energy we want to devote to a feeling or person or circumstance. That said, there is a [...]
Real estate agents often tell sellers to have bread baking when potential buyers come calling—the idea being that this “grandmother’s kitchen” smell makes “a house a home,” thereby stimulating fantasies of the picture perfect life you’ll have once you live there. Cinnabon and Subway do the same thing by leaving the doors of their business [...]
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I have a tip in Carol Roth‘s 100+ Strategies for Providing Outstanding Customer Service: 62. “No Problem” is a Problem Your best response to “Thank you” is “You’re welcome” or “My pleasure”, not “No problem” — why bring up problems when you’ve just finished solving them? Read the Rest >